Information for customers regarding COVID-19

We’re here for you

Supporting each other and being stewards of health in our communities is more critical than ever to help stop the spread of COVID-19. Your safety, your pet’s safety, as well as the safety of our employees, is of the utmost importance to us. We are closely following the recommendations from the Public Health Agency of Canada (PHAC), and we have a strong, resilient business to weather the challenges.

To contribute to ensuring claim payments can be processed quickly and efficiently, you can switch your claim reimbursement method to direct deposit. Please visit the Claims section in your customer portal to update your information. Remember, you can submit your claim online by uploading a photo of your claim form and receipt.

With the growing concerns around COVID-19, we are taking additional measures to ensure that we keep a safe work environment and continue to maintain a high level of service for our customers. Our offices remain open with health and safety protocols in place. We’re offering flexible work arrangements where possible, and making sure employees take the time they need if they aren’t feeling well. Due to limited staff in the customer call centre at this time, we encourage you to contact us via live chat, accessed by visiting our website, or via email.

You are a valued customer and we continue to be committed to taking care of you and your pet.

You can contact us as usual:

We’ll continue to monitor the situation, and we’ll update this page if anything changes.

If you have any questions or concerns, please don’t hesitate to reach out to us.

Stay safe. We’re all in this together.

Pet insurance products available to residents of Canada.
Underwritten by Petline Insurance Company.